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This information is provided as a general guideline only. Your company may have its own unique processes and procedures that are different than those shown below. Contact your company's Human Resources or Employee Relations department for specific instructions.
Help Using the Fiserv Health - Kansas Web Site
I forgot my password. What do I do?
I'm having trouble downloading Adobe Acrobat Reader. What do I do?
How can I save the file I open in Acrobat Reader to my hard-drive?
I just downloaded a form. Can I complete it online and email it back?
When I send a question via email, how long will it take to receive a response?
I enter the site through an AOL connection. Why am I having trouble?
What's the optimal screen resolution for this site?
How should I set the font size on my screen for best viewing?
Why do I get an alert about the site certificate when I log in to this Web site?
Why do I get these "server/page not found" errors in Internet Explorer 5?
Why do some photographs and other graphics display poorly?
Why is the page cut off at the bottom? I can't scroll to move it up.
Is it safe to view my private health information over the Internet?
Help Understanding Healthcare-Related Law
What is HIPAA?
What is COBRA?
I forgot my password. What do I do?
Click the Forgot your password? link located at the bottom of the Login box, enter your Username, and then the answer to your hint question (that you selected/created when you completed the 'Sign Up' process). If you answer the question correctly, your password will be reset and you will be sent a new password via e-mail. If you have forgotten what you used for your Username, click the Forgot your username link?, then enter your SSN and that information will be e-mailed to you.
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I'm having trouble downloading Adobe Acrobat Reader. What do I do?
Adobe® Acrobat® Reader™ is free, and freely distributable, software that lets you view and print Adobe Portable Document Format (PDF) files. With Acrobat Reader, you can also download encrypted content from the Web and unlock it with Web Buy.
If you are having difficulties, please visit their Web site for additional information.
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How can I save the file I open in Acrobat Reader to my hard-drive?
From the toolbar within Acrobat Reader, select File, then Save. Enter the location where you want to save the file (Save in:) and the name of the file (File Name) and press Save.
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I just downloaded a form. Can I complete it online and email it back?
No, at this time it is not possible to submit completed forms by email. Please mail the form to the appropriate address on your ID card.
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When I send a question via email, how long will it take to receive a response?
Generally, we will respond to your inquiry within 24 hours or on the next business day.
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I enter the site through an AOL connection. Why am I having trouble?
We try to maintain a good balance between high color, attractive graphics and fast, simple page design. Some Internet Service Providers, such as AOL, will compress and cache graphics. Compression reduces the size of graphics. Caching stores them on your hard drive. This conserves your provider's server capacity and improves your Internet session. The bad news is it can also reduce the number of colors in graphics and make them look blotchy. Unfortunately, there is often no way to fix this on your computer. One thing you can control is graphic compression. You can change your AOL preferences to set your graphic compression to 100% (no compression). This will allow the Internet graphics to display as they were intended.
Another good practice is to download and install a full version of Microsoft Internet Explorer or Netscape Communicator. (The version of Internet Explorer that comes with AOL is a smaller, modified version. It's not the same thing as the standard Internet Explorer.) You can then sign onto AOL as usual and minimize the window. Launch Internet Explorer or Netscape Navigator and surf the Internet using that browser. Another tip is to refresh your screen. Because AOL often caches Web pages, you may not be looking at the updated version of a Web site. Just refresh or reload your screen to make sure you're seeing the most recent version.
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What's the optimal screen resolution for this site?
We designed our site for the resolution and font settings which fit the majority of computers that visit our site while giving us a good amount of space to display information. Most computers and monitors made within the last decade can be reset to these specifications.
Windows 95/98/NT/2000
Click on Start, then Settings, then Control Panel, then Display, then Settings. Or, click your right mouse button on any empty area on the desktop. Select Properties, then Settings.
Slide the desktop area Screen Resolution indicator up until 800 x 600 or higher is displayed. Use the drop down menu under font size to select small fonts. Click Ok and you're ready to go! If you can't select it, or if you get an alert box explaining your system can't display that resolution, then you won't be able to view our entire site.
Windows XP/ME
Click on Start, then Settings, then Control Panel, then Display, then Settings. Or, click your right mouse button on any empty area on the desktop. Select Properties, then Settings.
Slide the desktop area Screen Resolution indicator up until 800 x 600 or higher is displayed. Use the drop down menu under font size to select small fonts. Click Ok and you're ready to go! If you can't select it, or if you get an alert box explaining your system can't display that resolution, then you won't be able to view our entire site.
Mac OS
From your lower left toolbar, click on the icon for Multiple Scan Display. Choose the display settings closest to 800 by 600.
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How should I set the font size on my screen for best viewing?
The Screen Resolution indicator should be set at 800 x 600 or higher.
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Why do I get an alert about the site certificate when I log in to the site?
For your protection, we rely on secure sockets layer (SSL) encryption technology. The industry standard, SSL encryption technology is among the safest software available today for secure transactions. It encrypts all the personal information you send and receive so someone else can't read it as it travels over the Internet. If you have ever used your credit card on a Web site, chances are you've used the same technology!
Any company that wants to encrypt information over the Internet applies for a digital certificate. When your browser finds a certificate for the first time, you will receive an alert message. You'll be able to see who owns the certificate, and make sure that company is one you trust. If it is, approve the certificate. Your browser will walk you through the process. Your computer will then "remember" this site so you won't have to approve the certificate again.
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Why do I get these "server/page not found" errors in Internet Explorer 5?
Areas of this site use new technology to generate Web pages specific to your requests. If you let your browser cache history pages for better performance, you may find that a page you viewed the last time no longer exists on the system. Usually, the browser recognizes content changes and would display the new page rather than the cached copy in your history file. Under some circumstances, though, the change goes unnoticed until you try to navigate to a connected page. If you wish to avoid this, follow your browser's Help instructions to make sure you automatically refresh pages each time you visit a site.
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Why do some photographs and other graphics display poorly?
We try to maintain a good balance between high color, attractive graphics and fast, simple page design. Some Internet Service Providers, such as AOL, will compress and cache graphics. Compression reduces the size of graphics. Caching stores them on your hard drive. This conserves your provider's server capacity and improves your Internet session. The bad news is it can also reduce the number of colors in graphics and make them look blotchy. Unfortunately, there is often no way to fix this on your computer.
One thing you can control is graphic compression. You can change your AOL preferences to set your graphic compression to 100% (no compression). This will allow the Internet graphics to display as they were intended.
Back to top
Why is the page cut off at the bottom? I can't scroll to move it up.
We designed our site for the resolution and font settings which fit the majority of computers that visit our site while giving us a good amount of space to display information. Most computers and monitors made within the last decade can be reset to these specifications.
Windows 95/98/NT
Click on Start, then Settings, then Control Panel, then Display, then Settings. Or, click your right mouse button on any empty area on the desktop. Select Properties, then Settings.
Slide the desktop area screen resolution indicator up until 800 x 600 or higher is displayed. Use the drop down menu under font size to select small fonts. Click 'OK' and you're ready to go! If you can't select it, or if you get an alert box explaining your system can't display that resolution, then you won't be able to view our entire site.
Windows XP/ME
Click on Start, then Settings, then Control Panel, then Display, then Settings. Or, click your right mouse button on any empty area on the desktop. Select Properties, then Settings.
Slide the desktop area screen resolution indicator up until 800 x 600 or higher is displayed. Use the drop down menu under font size to select small fonts. Click 'OK' and you're ready to go! If you can't select it, or if you get an alert box explaining your system can't display that resolution, then you won't be able to view our entire site.
Mac OS
From your lower left toolbar, click on the icon for Multiple Scan Display. Choose the display settings closest to 800 by 600.
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Is it safe to view my private health information over the Internet?
We take your privacy seriously. For your protection, we rely on secure sockets layer (SSL) encryption technology. The industry standard, SSL encryption technology is among the safest software products available today for secure transactions. It encrypts all the personal information you send and receive so someone else can't read it as it travels over the Internet. If you have ever used your credit card on a Web site, chances are you've used the same technology!
If your browser is set up to alert you, then you may get a warning message when you enter the secure area of the site. This message tells you that you are about to enter a secure site. Even if you do not get this alert box, the site is still secured.
To complete your protection, remember to guard your selected user name and password. This is your personal lock on all your information. You also need to be careful if you are using the Internet at a public place, such as the library or your place of business. Just remember to log out of the site by clicking on the logout button in the upper right corner. This will prevent someone else from looking at your data. It's just like leaving your keys in the car ... be sure to take them with you when you leave!
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What is HIPAA?
The Health Insurance Portability and Accountability Act (commonly known as HIPAA) is a Federal law enacted to protect health care consumers and plan participants. The protections come in several forms.
First, HIPAA improves the availability and continuity of health insurance coverage to plan participants. It limits exclusions for pre-existing medical conditions, permits certain individuals to enroll for group health insurance coverage when their other health coverage is lost or they have new dependents. HIPAA also prohibits discrimination in group enrollment based on individual health factors.
In addition, HIPAA ensures the privacy and security of each individual's protected health information (PHI). There are numerous requirements which must be followed by covered entities, which include healthcare providers, health plans and clearinghouses, to comply with the HIPAA Privacy regulations.
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What is COBRA?
Consolidated Omnibus Budget Reconciliation Act. A federal law that allows the continuation of health care benefits for employees and dependents who lose coverage as a result of a Qualifying Event. The enrollee pays the premiums (cost of coverage).
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